Partner support¶
Observable symptoms and safe actions for integrators and client support. Internal runbooks (topics, DLQ, secrets, deploy) stay on the Access-protected site.
Start here¶
- Triage checklist — collect evidence before opening a ticket
- Error-to-action matrix — map status/code → next step
- Product symptom guides below
- Known limitations — constraints that are not defects
Symptom guides¶
| Symptom area | Page |
|---|---|
| Scored but no dashboard report | Missing report |
| Auth / validation / HTTP errors | Error-to-action · Error catalogue |
| Fraud scoring oddities | Fraud (partner) |
| KYC vendor / uncertain results | KYC (partner) |
| Reconciliation session / exceptions | Reconciliation (partner) |
| Case-rule scoring vs case desk | Case management (partner) |
What partners should not expect here¶
- Internal messaging topic or subscription names
- Cloud console click-paths for DLQ replay
- Auth-bypass flags or exploit detail
If triage is exhausted, escalate via your MasteryHive account channel with the checklist filled in.